Terms of Service

Not medical advice

Everything on this site and in your program, including workouts, nutrition guidance, meal plans and coaching messages, is general fitness and nutrition education. It is not medical advice and does not create a doctor-patient relationship.

Check with your physician before starting any exercise or nutrition program, especially if you are pregnant, have a medical condition or injury, or take medication. Stop and seek medical help if you feel pain, dizziness or anything unusual.

Exercise carries a risk of injury. You choose to take part at your own risk, and you are responsible for training within your limits and for giving Nancy accurate information about your health.

What we offer

• The Library: on-demand workouts, exercises and recipes.
• Coaching programs: personalized workout and meal plans, assessments and check-ins, for example Strong for Life.
• Pageant preparation packages: fixed-length coaching for a pageant date.

Programs, prices and what each includes are described on the Programs page and may change. A change never affects a period you have already paid for.

Your account

You need an account to use the members area. Give accurate information, keep your sign-in details private, and tell us if you think someone else has used your account. You are responsible for activity on it. Accounts are for one person: please do not share your login or the content behind it.

Applications

Coaching programs and pageant packages are by application. Nancy decides who to accept, based on fit and her capacity to coach, and does not have to give a reason. Applying does not guarantee a place, and you pay only after you are accepted.

Payments, renewals and cancellation

• Payments are handled by Stripe. We never see or store your full card number.
• The Library renews automatically each year, and monthly coaching plans renew each month, until you cancel. Pageant packages are a one-time payment and give access for the length of the package plus a short extension, as described when you enroll.
• You can cancel any time from your account page. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.
• Unless the law says otherwise, or we state otherwise in writing, payments are non-refundable and we do not give partial refunds for unused time.
• If a payment fails, access may be paused until it is resolved.

Your information

Coaching works only with honest, complete answers. What you submit in applications, assessments, check-ins and training logs is used to build and adjust your plan. How we handle it is explained in our Privacy Policy.

Content and ownership

The workouts, videos, recipes, plans, text, images and logos are owned by Complete Physique or its licensors. While you have an active membership you may use them for your own personal training. You may not copy, resell, share, publish or record them, or use them to build a competing product, without written permission.

Plans written for you are for your use only.

Acceptable use

Do not misuse the site: no attempts to break or probe its security, no scraping, no sharing access with others, and no harassing or abusive messages to Nancy or other people. We may suspend or end an account that breaks these terms.

Results

Results depend on many things, including your effort, consistency, health and circumstances. Nancy cannot promise any specific outcome, and testimonials and photos on the site show individual results that are not typical or guaranteed.

Disclaimers and liability

The site and programs are provided “as is”, without warranties of any kind, to the extent the law allows. To the extent the law allows, Complete Physique and Nancy Bond are not liable for indirect or consequential losses, or for injury or loss that results from your use of the site or programs, and our total liability for any claim is limited to the amount you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.

Ending your membership

You can stop at any time by cancelling. We may end or pause your access if you break these terms or if a payment cannot be collected. Sections that by their nature should survive, such as ownership and liability, continue after your membership ends.

Changes and governing law

We may update these terms. The date at the top shows the latest version, and continuing to use the site after a change means you accept it. These terms are governed by the laws of the State of West Virginia, and disputes are handled in its courts, unless the law where you live requires otherwise.

Contact

Questions about these terms? Email nancy@completephysiqueusa.com or use the contact form.